This one or that one
Wednesday March 29th 2023, 10:44 pm
Filed under: Family,Life

Caramel pecan-topped brownies, dairy free, for the one who didn’t think she wanted anything highly caloric while I was baking tortes for the dinner last night so having butter in them was fine. But the whiffs of baking chocolate…and so today was round two. It was only fair.

Meantime, I have a problem. I’ve fallen for a cooktop from a company that makes commercial kitchens and the lifetime-warranted cookware to go with, multiple patents, etc etc etc and apparently they only recently branched out into the residential kitchen market. It all sounds so good.

But there are no reviews to be found. Only their own descriptions of how excellent and award-winning their customer service is. Given how completely Thermidor messed us over and left us with a half-useless expensive cooktop that should have been repaired under the warranty but was refused, this matters a lot–assuming Hestan lives up to their words.

Which they would have to if no one outside the restaurant business has heard of them and they’re trying to break into a new market. Customer satisfaction is a great, and greatly undertested marketing maneuver. Make a good product, stand behind it, get good publicity. It doesn’t have to be hard.

I’m hoping that’s a point they want to make and not just wishful thinking on my part.

I’m open and eager for all opinions on the subject. Tell me what you think.

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We have had Wolf cooktops for 20+ years. They changed their knobs so they are no longer the type of plastic that broke frequently. We have separate ovens (also Wolf) and cooktops, so not sure if you are looking for a stove/oven combo. Also, customer service from Wolf is pretty darn good!

Comment by Michele 03.31.23 @ 12:19 pm

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