Pardon me, I’m gonna vent
Thursday March 24th 2022, 8:50 pm
Filed under: Life

Of all the things in the world, this is so low on the totem pole. And yet–I hate that I so often come out of CVS with my stomach gnarled in knots.

The local store thanked me a few years ago for getting our prescriptions there, saying that corporate wants to shut them down along with a lot of others because it’s cheaper for them to do it by mail. (Corporate is actually doing that now to a bunch of stores but I don’t think ours–it’s too close to the clinics at Stanford.)

Meantime, they’re terribly understaffed and they always have been.

California law requires that a pharmacist be available to answer questions about any new med, with a list of questions they’re to offer the patient to make sure they know what the med is for and how to take it. So it appears that if they want to do business in this state they have to at least have some real live people around somewhere.

They’re supposed to call you when it’s time to refill. They don’t anymore. They didn’t announce they weren’t doing that anymore. I was going to say they don’t even print the fill date, having searched for it, but turns out it’s actually there in super-fine print that didn’t have to be. Way to tell me I’m getting old, guys. Okay, but, so that’s on me, I should have seen it.

All of which adds up to: I take an asthma med and I thought I had another box, reinforced by the fact that they told me two weeks ago that they were going to refill all my meds April 7. But I don’t. I have one single dose left–and I am flying tomorrow to my mom’s.

I raced over there to say I have a problem. They said they would call me. They did not. I finally went back there tonight just before they closed, determined to sit there and wait till they filled the darn thing.

They said, But he never answered.

He? He who? My doctor’s a woman. Whom did you send that refill request to? He hasn’t been my doctor for years, I’ve corrected that in your records before. I’ve been on this for years, can’t you just give me a week’s worth? I’d be happy to pay out of pocket. I need to breathe–and I am flying to a high altitude tomorrow.

The night pharmacist, someone new to me and stuck in the middle of all this, sympathized greatly but could not offer more than hope that the doctor would respond in time before my flight–but if not, she told me, I could have it filled at any CVS in any state, all I have to do is offer the relevant information for them to look it up.

I thanked her very much for that, and because I could see how badly she wanted to do more.

I am not flying to sit in a stupid pharmacy waiting for an hour and a half for an understaffed pharmacist to fill a prescription–I’m going to be with my mom. Family here could get it here and overnight it to me, if they were willing to take a few abrupt unexpected hours off work that that would entail, but, let’s not. So hopefully first thing in the morning, or, Hey, Mom! Want to go to CVS just for fun?

I can just hear her offering the classic expletive from my childhood: “Joy and rapture!” Except that she wouldn’t be saying it, I would.

I can just hear her laughing reading that line. Hi, Mom!

Earlier, the daytime pharmacist looked at the screen and made the same mistake I did and told me that it was not time to refill it yet–and then went, Oh wait, January February March, yes that IS three months.

Right. The April 7 thing? That was only for the heart meds, I guess not the other because it was officially expired but that didn’t make them act on it at the time. Nor say anything to me.


Oh yeah. By the way. I’m flying out of town tomorrow. In case you don’t hear from me for a few days? No worries.

I’m going to save that dose for the morning.


(Ed. to add Friday morning: got it!)

4 Comments so far
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Oh, my, how very frustrating! So hoping your doctor does get the message and tomorrow’s pharmacist fills it ahead of your flight.

Comment by DebbieR 03.24.22 @ 9:52 pm

So annoying! One so wishes the systems could be smarter than they are. I mean, they _could_ be, that’s the frustrating part when they aren’t.

Comment by ccr in MA 03.25.22 @ 5:54 am

Um…I’m just curious…why are you continuing to give CVS your business?

Comment by Jayleen Hatmaker 03.25.22 @ 7:45 am


Comment by Anne 03.25.22 @ 10:42 am

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