These guys
Thursday August 26th 2021, 4:08 pm
Filed under: Life

The guys on the phone at two different stores yesterday telling me it would be weeks got me to start over again on looking: any brand, any anything.

Turns out the only dryers that were cheaper right now were ones with reviews saying how terrible they’d turned out within weeks and how bad the companies were at responding. It was not encouraging.

There were so many models that had zero mention of any warranty whatsoever; only a few had one year parts and labor, if that much–surprisingly even on upper-end machines. Don’t these guys believe in their products? (Is that a trick question?)

And then there was Speed Queen. Their cheapest model had a three year warranty, their middle ones, five, and their uppermost seven but at a price tag that there was just no way.

Turns out there are two middle electric models and I’d only been looking at the one that looked most like my washer, the one I’d been told would take weeks to get in stock. Skip that matchy-matchy thing and I could pay a hundred less *and* get an extra feature whereby it can take in a small amount of water, heat it up, and then steam your wrinkled dress shirts and make them perfect after you forgot to take them out of the dryer immediately the first time. Go figure.

I also now know that my elderly Whirlpool that took 70 minutes to dry a rather small load of towels, it wasn’t its age–their new ones would, too, and that it wasn’t my imagination that it was too small inside for the size loads my washer does.

So, needing to do something to get this process started and figuring I had a long long wait ahead of me so might as well begin it now, I printed out the number for that steaming model and headed over to University Electric in Santa Clara where I’d bought my Speed Queen washer a few years ago. I figured if nothing else they had an inventory so large they would have to have something in some brand available. I also knew that they had 102 years of getting customer service right.

I walked in, I looked for where I knew the Speed Queens were, I found a few floor models. Some of which were tagged with display-model clearance stickers, including the most expensive bells-and-whistles one.

I was sorely tempted.

It became my backup plan.

No sign of the one they’d told me wasn’t in stock nor the one on that sheet I’d printed out. I figured at least I’d get a seven year warranty (they confirmed that) on the fancy-schmancy over the five years of the one I’d come hoping for, even if I really really didn’t want to spend the extra (or any of this) right now with all the house expenses looming over us.

That’s when I went to find a salesman.

I told the guy that I’d made a point of coming back to them because when I’d bought my washer, their delivery guys had looked at my laundry room set up and were afraid the hose was going to spew across the room given the number of rotations per minute that new machine did. They switched out the super-cheap part the remodeling contractor had installed with their own, then waited while the machine filled and spun out once to make sure it was going to work out okay. It very much did.

I’d never heard of delivery/installation people who cared that much about doing right by their customers.

He kind of waved me away with yeah yeah that’s what we do, like, why are you even impressed–isn’t this just how you do it?

He didn’t think they had DR5 in electric. He explained that they can’t just order one, either, there’s a minimum number, implying that they would be in no hurry at this particular not-normal time if there wasn’t an immediate and particular demand from multiple customers.

And then he looked it up in their inventory list.

And that is why my new comes-with-steaming-function DR5 Speed Queen electric dryer is being installed tomorrow. It will be an inch narrower than my Whirlpool but, Dr. Who style, will have a larger capacity inside.

4 Comments so far
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Oh, that’s awesome! What goes around comes around and rewards everyone. And no one has to put up a clothesline.

Comment by ccr in MA 08.26.21 @ 4:22 pm

The stars aligned…your efforts were rewarded…congrats!!!

Comment by Jayleen Hatmaker 08.27.21 @ 6:08 am

Hurrah for Dr Who dryers! That’s just awesome.

Comment by Chris+S+in+Canada 08.27.21 @ 6:48 am

Congratulations! I was going to suggest checking a Habitat Restore for a gently used dryer until the good one became available, but you found a great one!

Comment by DebbieR 08.27.21 @ 6:59 am

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