Thursday August 06th 2020, 10:23 pm
Filed under: Life,Lupus

They hadn’t gotten back to me and they’re usually really good about that, so about noon I finally called.

The agency receptionist asked whom I’d been referred to yesterday?

She hesitated. Did I want to just call Hartford’s claims directly? She’d be happy to connect me.

Something about it made me wonder if the problem was my insurance agent maybe battling covid and her not wanting to say.

I found myself talking to a very helpful person at Hartford, who then stayed on the line while she connected me to the repair shop when their side kept breaking up to make sure I got the information right.

The same repair shop, same tow truck.

The same guy at Enterprise picked me up, and when I asked if the same Rav4 was available, said it was if I didn’t mind waiting a bit but it was just then being washed from the previous customer; did I want to come inside?

Where there was a seat and no sun. Absolutely, thanks.

I opened my purse–and suddenly remembered I’d taken my carry-around project out for a Zoom Knittalk meeting and had forgotten to put it back in.

He totally got why I was unzipping that purse and asked me what I was knitting now.

That took me by surprise and it made my day. He was just waiting for it, watching what he could of my face as he asked, hoping it would.

I laughed at the ziplock-free state of the thing and said, Well, I guess I’ll just have to read my phone like everybody else.

Which made him laugh.

Which was a wonderful thing.

We all matter so much more to each other in these days of isolation and I find that so often now, we’re less afraid to show it.

Just like that, the car was already ready before I could even type in the password and I was on my way in that same dark blue car again.

4 Comments so far
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Making a positive, in-person contact these days is an amazing thing.

Comment by ccr in MA 08.07.20 @ 6:02 am

Oh the wonderful, gentle interactions of everyday life. Reminds us that we are all, truly, just humans trying to get along.

Too many days are not like that, more’s the pity.

Hope things go smoothly.
Chris S

Comment by Chris S in Canada 08.07.20 @ 4:07 pm

Many folks in our new Oregon neighborhood use their garages for storage and their driveways for parking. I think we will stick to our Minnesota ways.

Good luck with repairs, and I hope they are the last ones for a long, long time.

Comment by twinsetellen 08.07.20 @ 8:56 pm

So happy to know there are still good people out there.

I do hope you don’t have to go back any time soon…

Comment by Suzanne in Montreal 08.08.20 @ 10:44 am

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