My greenhouse
Saturday October 05th 2019, 11:12 pm
Filed under: Garden
(There you go.)

It’s Conference weekend where the Mormon church leaders address the members and I finished the red baby hat and knit a good half of a cowl as we watched the Saturday sessions. I’ll add a picture I took of them when the silly thing makes the transition from my phone to my reluctant other-big-company account.

Meantime, the plastic tore away from the zipper on the Sunbubble and I put off and put off going through the hassle of trying to get the one-year warranty honored. Some companies make that as unpleasant a process as possible. The time limit was coming right up though and it would be too stupid to just ignore it, so I finally went to Wayfair’s chat help yesterday.

Their one request was for me to send pictures while they waited.

I thought, it’ll take hours for my old iPhone to get them through but what can you do so I went outside, snapped them, and sat back down at the computer with a small Help me? sent upwards in a snatch of prayer.

I did a doubletake as the photos showed right up. It quite made my day. Thank You!

The help desk apologized for making me wait, and it was two, maybe three minutes while I was left wondering if they were asking a manager for permission or denial or what.

Instead it was because they were checking the inventory and setting up the paperwork. Good to go! They sounded like they so enjoyed a job where they got to do the right thing and make people happy in the process.

My new Sunbubble is arriving next week. Not just a new cover, the whole thing is being replaced.

This first-time customer came away definitely happy.

3 Comments so far
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I love it when a plan comes together…

I used to watch A Team.

Comment by Jayleen Hatmaker 10.06.19 @ 5:42 am

It is a little sad that excellent customer service comes as a surprise these days, but I’m glad you got some!

Comment by ccr in MA 10.06.19 @ 7:49 am

Between Saturday’s sessions and this morning session, I finished two fingerless mitts for a special lady and now I just have to get them to her.

Comment by Sherry in Idaho 10.06.19 @ 11:51 am

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