All but one thing
Friday September 24th 2010, 5:26 pm
Filed under: LYS



Dear Webs,

You had the much-anticipated Malabrigo Rios in before anyone I know of; my friend RobinM saw it and gave me a heads-up. She ordered some, I ordered some.

You had seven skeins of Solis left and I bought three of them, but by the time you got to filling my order (they were going fast) you had two in one dyelot and one in a different one (a lot of places wouldn’t bother to notice that; thank you!)  The Azules I wanted was on backorder; rather than just putting my order on hold, you emailed me to ask, what did I want to do?

To which I answered, if it’s not too difficult, could you just send me the two and add one more to the Azules when it comes in instead of a third Solis–but could you send the Solis now? I can wait however long for the other to come.

The woman on the phone answered, understanding, “Well, it IS Malabrigo.” It’s popular, the quality is high, the price is low, there’s only so much, and sometimes you have to wait a long time.

What neither she nor I knew was that the backorder would come in the next day (or was it two).

Which means I got my package of Azules right away.  With no Solis. With (oops)  a packing slip saying both were in there. While the website said that even with that new order in, you were now back down to, you guessed it, two skeins of Solis.

Now, I think this is mostly my fault for asking you to make two shipments out of one and not canceling the order and redoing it as two. (The skein-quantity discount made it worth paying shipping twice.)  You were trying hard to do the right thing, but someone in shipping saw something irregular and apparently thought there must be some mistake and thereby they made a mistake. Happens to the best of us.

What I’m getting to, is, out of three dyelots of Rios Solis you’ve had come in, what happened was, I’m guessing I got THE one that best matches what I already had.  The new is ever so slightly darker at one point in the blue, but, the fact that this art dealer’s daughter has to read the tags to be sure which one is from which dyelot…

Thank you thank you thank you. You filled that order perfectly.

Except for one thing: you really should have charged me the shipping on today’s package. I owe it to you.

8 Comments so far
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I love, love, love WEBS. Bobbins are so difficult to find formy Lendrum wheel. Some places have been on back order since May. WEBS had them, not on their web site, but I heard about it through Ravelry. They had 20. I purchased 4. Happy Knitting with your yarn.

Comment by Joansie 09.24.10 @ 6:31 pm

I’ll have to try that site,you make good advertising for them.

Comment by Kris 09.24.10 @ 6:43 pm

Oh my, oh my, oh my!!! I loooove this color – absolutely gorgeous.

Comment by Kelli 09.24.10 @ 10:33 pm

I’m so glad I live within driving distance to WEBS. Or maybe I’m not….

Comment by Jody 09.25.10 @ 7:13 am

so pretty — and now those dragons are steaming along?

Comment by Bev 09.25.10 @ 8:38 am

Yay, and super yay!!! They matched!

Comment by Pam 09.25.10 @ 7:49 pm

LOL! I was wondering what the punchline was… and no, you don’t owe them. 😉

Comment by Channon 09.27.10 @ 9:39 am

WEBS really is terrific. I’ve had to order more yarn once or twice and had it shipped, and their service is excellent. But I’m out in Northampton MA often enough that I usually go by the store (though I have to have a plan going in, otherwise I just get overwhelmed!).

Comment by RobinH 09.28.10 @ 7:01 am

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