I’ve never seen such behavior in an airport before, much less on a plane. They should have been thrown out and criminally charged with interfering with a flight crew, but I guess Southwest is trying really hard to rebuild customer relations. But these people did not deserve how well they were treated in response to their aggressions.

That flight attendant–

–well, there’s an old Washington DC saying that the definition of a diplomat is someone who can tell you to go to hell in such a way that you look forward to the trip.

So much went so wrong. She handled it so well. I told her that and thanked her.

Never before has a flight attendant given me a hug as I was getting off the plane.