CVS sends reminders that a prescription refill is due, then that it’s ready, and then, hey you, come get this thing already willya.
Except for those times when it sends nothing at all and you suddenly realize the dose meter on the inhaler is close to zero and you should always have been paying more attention to it than that–but you didn’t.
I showed up 22 minutes before closing without even the prescription number but the pharmacist saw me standing uncertainly at the drop off counter, called over to me, and then immediately got to work on it.
I’ve seen some who used to work there steadfastly ignoring people trying to get their attention when they knew they were going to turn their computers off at 6:00 pm sharp and walk away. Not this lady.
The pick up line was going the fastest I’d ever seen it. I got behind half a dozen people and five minutes later I had the med she had held up to catch my eye with to say it was done and waiting.
I said to the clerk as she rang it up, Could you do me a favor? Could you thank the pharmacist for me? I was going to come in hours earlier when it wouldn’t have been a problem for you all and then had a day…(I described it very briefly.) Please tell her I am so grateful.
She glanced over towards her colleague, suddenly almost radiant in anticipation at being able to tell her what a difference she’d made and promising me she would.
More later.