If you can stand another United story to go with all the others out there after they beat up a doctor for refusing to be bounced from a flight because he said he needed to see his patients in the hospital in the morning. Two days later he was still in the hospital himself. (United’s own carrier contract I am told says that once you’re boarded in your reserved seat it’s yours.)
“Because it arrived at the time you wanted.”
That was the excuse United gave me for what they’d done.
Remember that bit of a whine over the price of the airfare to San Diego for this past weekend? When I was booking tickets a month ago, I blinked at Southwest’s cheapest “Wanna Get Away” fare that was over twice the usual and googled to see what else might be out there.
United’s fare was better. Huh. Okay, so I typed in the specific airports I wanted to leave from and go to, SJC to SAN, and what time I wanted to get to San Diego by: the kids had wanted Grampa to see Parker’s 9:00 game. (Grandma here crashed on the couch for that, safely out of the sun and needing that nap and everybody understood.)
Top of the page their site took me to, it said San Jose to San Diego in big letters, with a list of flights below. Alright, then. Did I want to buy insurance against having to change or cancel my tickets? $40, but with my health, I had to say yes. (Southwest doesn’t charge you for changes or cancellations; they apply your fare to future flights if you’ve gone with the cheapest, non-refundable option. United stiffs you while reselling your seat unless you’ve shelled out that extra.)
I hit confirm to both and only then did it say I was booked for SNA. Orange County. Two hours away. That’s the same thing, right?
I got on the phone immediately and made them deal with my deafness and demanded that they refund that ticket instantly. This was so deceptive. This was an unbelievably bad user interface and why in this day and age hadn’t they fixed it? Right there at the top of the page in bold, it said I was booking for San Diego. Unbelievable.
They did refund me instantly but said I’d have to undo the insurance through a separate company. They, too, said they’d make good on it. Okay, but this should never have happened.
“Because it arrived at the time you wanted.” Never mind that the time to get set up with a rental car and then drive it south for two hours meant that there was no physical chance of getting off that flight and getting ourselves to San Diego by, y’know, the time we said we wanted to be there. I asked again why it offered me the wrong flight and they said because they didn’t have one directly to there at that time so they redirected me to one that did land at that time.
The mind, it boggles.
We flew Southwest.
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